To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information.

If your tracking information states that your package was delivered and you have not received it, you must address this with your postal service. The 'Fingerprint Locker' does not hold any responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.

Just a reminder that you will receive your order within 7-30 days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order unless otherwise stated. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

    Order processing takes up to 3 business days before shipment. Delivery times may vary depending on local customs processing times (if any). Kindly note that the order processing time is not included in the shipping timelines.

    We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges incurred.